Shipping Cost

Shipping is included in the purchase price of all animals listed by The Gecko Garage.

There are no additional shipping charges unless otherwise stated prior to purchase.

Shipping Method

All animals are shipped via FedEx Priority Overnight through Morphmarket.

Estimated arrival is typically the following morning, however delivery times are not guaranteed once the package is in carrier possession.

We are not responsible for delays, routing changes, or carrier-related issues after shipment has been dispatched.

Shipping Schedule

Animals are shipped Monday through Wednesday only.

This ensures animals are not held in carrier facilities over weekends.

All shipping dates must be mutually agreed upon between buyer and seller prior to shipment.

Temperature & Weather Policy

Animals will only be shipped when weather conditions are safe for transit.

  • Home Delivery: 50°F – 75°F

  • Hub Pickup: 45°F – 80°F

If temperatures fall outside of safe ranges, shipment will be delayed until conditions improve.

We reserve the right to adjust shipping method (home delivery vs hub pickup) based on weather conditions to ensure animal safety.

Address Responsibility

The buyer is responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase.

The Gecko Garage is not responsible for:

  • Incorrect addresses

  • Undeliverable locations

  • Packages marked as “delivered” by the carrier

Delivery Requirement (Live Arrival Guarantee Condition)

To qualify for the Live Arrival Guarantee:

  • The buyer must be available to receive the package on the first delivery attempt

  • Packages must not be left unattended or exposed to extreme temperatures after delivery

Failure to meet these conditions may void the Live Arrival Guarantee.

Shipping Risk Acknowledgment

Once the package is in possession of the shipping carrier, The Gecko Garage is not responsible for:

  • Carrier delays

  • Mishandling

  • Lost packages

  • Weather-related transit issues

However, all animals are packaged with the intent of maximizing safety and survival during transit.

DOA (Death on Arrival) Policy

In the rare event of a Death on Arrival (DOA):

  • The buyer must contact us within 1 hour of delivery

  • Clear photo documentation must be provided showing:

    • the animal in the shipping container

    • the shipping box and label

If verified, the buyer may choose:

  • Full refund, or

  • Replacement animal of equal value, when available

Failure to provide timely notice and documentation will void the Live Arrival Guarantee.

Agreement to Terms

By completing a purchase, the buyer acknowledges that they have read, understood, and agreed to all shipping terms outlined above.